Frequently Asked Questions
The Most Frequently
The Most Frequently
Asked Questions About tb888
From opening an account to depositing money, contacting support, and responsible gaming — all your questions answered in one place.
Whether you are new to the tb888 platform or a returning player, it is natural to have questions. On this page we have provided detailed answers about creating an account, depositing money via bKash and Nagad, contacting support, responsible gaming, and account verification. If you cannot find the answer to your question here, reach out to our 24/7 live chat or email.
Category 1 Member Accounts
To become a member at tb888, go to the login page and fill out the registration form. Complete your registration with your full name, mobile number, and a password of your choice. The name you provide during registration must match the name on your mobile wallet (bKash, Nagad, etc.), as this is verified during the verification process.
No, only one account per player is allowed at tb888. Opening multiple accounts under the same name or from the same device is against the rules. Doing so may result in all accounts being suspended and any deposited funds being forfeited. Please play honestly with a single account.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have trouble with this process, contact us directly via live chat or at [email protected] and the support team will assist you.
Common reasons for login issues include: wrong password or username, Caps Lock being on, or an outdated browser cache. A temporarily suspended account can also cause login failures. Try refreshing your browser or using incognito mode. If the problem persists, let us know via 24/7 live chat and the support team will resolve it quickly.
Use a strong password — mix uppercase letters, lowercase letters, numbers, and symbols. Never share your password with anyone. Always log in from the official tb888 domain. Be cautious when using public Wi-Fi. If you notice any suspicious activity, contact support immediately.
Category 2 Deposits & Payments
Log in to your tb888 account, go to the "Deposit" section, and select bKash. Send the specified amount to the designated bKash number and enter the transaction ID in the form. The minimum deposit amount is ৳300. Your balance is usually credited within a few minutes. If there is any issue, contact live chat with your transaction ID.
The Nagad process is the same as bKash. Select Nagad on the deposit page, send money to the Nagad number provided by tb888, and submit the transaction reference. The minimum amount is ৳300. Note that the name on your Nagad account must match the name on your tb888 account.
tb888 does not deduct any deposit fees of its own. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may charge a small fee according to their own policies. You can find details about these charges in the help section of your wallet app.
tb888 currently accepts deposits through four mobile wallet services: bKash, Nagad, Rocket, and Upay. These methods are easy to use from anywhere in Bangladesh and transactions are processed quickly. Rocket is the mobile wallet service of Dutch-Bangla Bank.
Deposits are usually processed within a few minutes. If your balance has not been updated after 15–20 minutes, collect the transaction ID or a screenshot from your wallet app and send it via live chat or to [email protected]. The support team will resolve the issue promptly.
Category 3 Support Questions
tb888 offers two support channels: 24/7 Live Chat and Email ([email protected]). Through live chat you can speak directly with a support representative. For email, write your query in detail and the team will review it and respond.
Yes. tb888's support team provides service in both Bengali and English. Bangladeshi players who write in Bengali will receive replies in Bengali. There is no language barrier.
To get a faster resolution, have the following ready before reaching out: your registered mobile number or username, a brief description of the issue, the transaction ID and time for any payment-related matters, and a screenshot if applicable. This makes it easier for the support team to identify the issue quickly.
Yes. tb888's live chat is active 24 hours a day, 7 days a week. Support is available at night, on weekends, and on any holiday. For urgent issues, live chat is the fastest option.
Category 4 Responsible Gaming & Accountability
A cooling-off gives you a break from play for a set period of time. With self-exclusion, you can close your account yourself for an extended period. To use either of these options, send a request via live chat or to [email protected]. The support team will help complete the process.
If you feel you are losing control over your play, do not hesitate to seek professional help. Talk to a family member or someone you trust. International organizations like Gamblers Anonymous offer free online support. You can find more information on tb888's responsible gaming page. You can also request that your account be temporarily closed if needed.
Absolutely not. tb888 is for players aged 21 and above only. Age is verified during registration and identification may be requested if there is any doubt. Accounts opened in the name of minors will be cancelled. Parents and guardians also have a responsibility to keep minors away from online gaming.
Some common warning signs: repeatedly playing to chase losses, lying to family or at work about time spent playing, anxiety and irritability over lost money, spending beyond your means, and being unable to stop playing. If you recognize any of these in yourself, please seek help.
Yes. If you want to keep your spending in check, you can request a deposit limit to be set by contacting live chat. This is an effective way to practice responsible gaming and tb888 fully respects such requests.
Category 5 Account Verification
tb888 generally accepts a National Identity Card (NID) for identity verification. A passport or driving licence may also be accepted. The photo of the submitted document must be clear, complete, and not expired.
At tb888, deposits and withdrawals are only processed from the account holder's own wallet. If the names do not match, the transaction may be blocked or the account may be suspended. This is an important security measure to prevent fraud and protect your funds.
tb888 uses SSL encryption technology to keep all data secure. The documents you submit are used solely for verification purposes and are not shared with third parties. You can read our privacy policy for more details.
The reason for rejection is usually communicated via email or live chat — for example, a blurry photo, an expired document, or a name mismatch. Correct the issue and resubmit new documents. If you are unsure of the reason, ask directly via live chat or at [email protected] and the support team will let you know the next steps.
The verification time depends on the quality of the submitted documents. The team generally completes the process as quickly as possible. If you have not received any update after a long time, check in via live chat and the support team will give you the latest status.
Still have questions?
Our support team is available 24 hours a day, 7 days a week. Reach out in Bengali or English — whichever you are more comfortable with.